Details of the Service Provider

Name of the Service Provider / operator of the webshop: Palatinusné Eizrich Zsuzsanna, sole proprietor

Registered office: 5008 Szolnok, Fazekas Mihály u. 51., Hungary

Tax number: 46722472-2-36

Webshop: www.seaberry.hu

Telephone: +36 (20) 353 4400 (customer service, available on business days between 8:00 and 16:00)

E-mail address for enquiries relating to orders: info@seaberry.hu

General provisions

Hungarian law shall apply to matters not regulated by these Terms and Conditions and to the interpretation of these Terms and Conditions, in particular Act V of 2013 on the Civil Code and Act CVIII of 2001 on Electronic Commerce and Information Society Services. Mandatory provisions of applicable legislation shall apply to the parties without any separate stipulation.

The Service Provider reserves the right to amend these Terms and Conditions. Amendments shall apply to orders placed after the amended Terms and Conditions enter into force. The current version of the Terms and Conditions is continuously available on the webshop website.

By placing an order through the webshop, the Customer confirms that they have read and accepted these Terms and Conditions.

If the Customer does not accept these Terms and Conditions, they may not place an order through the webshop.

Products and services available for purchase, contents of the shopping cart

The products displayed in the webshop may be ordered online.

Prices displayed for products are stated in Hungarian forints (HUF) and include applicable VAT. Unless expressly indicated otherwise, the displayed product prices do not include delivery charges.

No separate packaging fee is charged unless otherwise expressly stated during the ordering process.

The Service Provider provides the name, description and other relevant information relating to each product in the webshop and may display photographs of the products.

Product photographs are intended to illustrate the products. Minor differences in appearance, colour or packaging may occur.

Where promotional prices are offered, the Service Provider provides information about the promotion and, where applicable, its duration and conditions.

For delivery to addresses within Hungary, ordered products are delivered through delivery services arranged by inLOG&CO Kft., including MPL, GLS and DPD, depending on the delivery method selected and currently available.

Essential characteristics and price of the products

The main characteristics of each product are described on the relevant product page.

Customers are expected to review the product description and other information provided before placing an order.

The prices displayed on the website at the time the order is placed apply to the order.

After an order is submitted, the webshop sends an automatic confirmation e-mail containing the order details and prices.

The Customer shall be charged the prices stated in the accepted order, irrespective of any subsequent price changes in the webshop.

In the event of an obvious pricing error, including an evidently incorrect price caused by a technical error, the Service Provider is not obliged to fulfil the order at the incorrect price. In such cases, the Service Provider will inform the Customer and offer the possibility to place the order at the correct price or cancel the order.

Orders

After submitting an order, the Customer receives an automatic confirmation at the e-mail address provided during the ordering process.

The confirmation may fail to arrive if the Customer provides an incorrect e-mail address or if the Customer’s e-mail provider or spam filtering settings prevent delivery.

The Service Provider is not responsible for a failure to receive the confirmation where this is caused by incorrect contact information provided by the Customer or by the Customer’s e-mail system.

The Service Provider reserves the right to refuse or cancel an order in whole or in part where there is a legitimate reason to do so, including product unavailability, an obvious pricing or technical error, suspected misuse or circumstances preventing performance of the contract.

If payment has already been made for an order that cannot be fulfilled, the amount paid shall be refunded.

Orders placed through the webshop constitute electronic contractual declarations between the Customer and the Service Provider.

The contract is concluded electronically in the language selected during the ordering process, subject to the applicable version of the webshop and these Terms and Conditions.

By placing an order requiring delivery, the Customer authorises the Service Provider to arrange delivery through its fulfilment and logistics partners and to provide them with the information necessary for delivery.

Where bank transfer is available as a payment method and payment is not received within the period indicated during the ordering process or in the payment instructions, the Service Provider may cancel the order.

Shipments returned with indications such as “not collected”, “delivery refused” or “undeliverable” may result in delivery and return costs for the Service Provider.

Where delivery fails for reasons attributable to the Customer, including refusal to accept the parcel, failure to collect a parcel from a collection point or the provision of incorrect or incomplete delivery details, the Service Provider may require advance online payment for subsequent orders placed using the same customer or delivery details.

The processing of orders takes place continuously.

Orders received on business days are generally prepared and handed over for delivery within 1-2 business days, unless a different expected processing time is indicated on the website or communicated to the Customer.

Delivery times are estimates and may vary depending on the selected delivery service, destination, stock availability and circumstances outside the Service Provider’s reasonable control.

An order may be cancelled at the Customer’s request before it has been processed to the extent that cancellation remains operationally possible.

If the order has already been invoiced, packed or handed over to the delivery provider, the statutory right of withdrawal described below shall apply instead of ordinary order cancellation.

Invoicing

An invoice is issued for orders placed through the webshop.

The invoice is provided to the Customer electronically by e-mail following the processing of the order.

Invoices are issued through the Számlázz.hu electronic invoicing system.

Electronic invoices and the accounting information contained in them are retained for the period required by applicable Hungarian legislation.

Right of withdrawal

A Customer who qualifies as a consumer under applicable law has the right to withdraw from a distance contract without giving any reason in accordance with Government Decree 45/2014 (II. 26.) on the detailed rules of contracts between consumers and businesses.

The withdrawal period is 14 days.

In the case of the sale of goods, the withdrawal period generally expires 14 days after the day on which the Customer or a third party designated by the Customer, other than the carrier, takes possession of the goods.

To exercise the right of withdrawal, the Customer must send an unequivocal statement expressing their decision to withdraw from the contract to the Service Provider before the withdrawal period expires.

The withdrawal statement may be sent by post to:

Palatinusné Eizrich Zsuzsanna e.v.
5008 Szolnok, Fazekas Mihály u. 51.
Hungary

or by e-mail to info@seaberry.hu.

The right of withdrawal is exercised within the deadline if the Customer sends the withdrawal statement before the expiry of the 14-day period.

Refusing delivery of a parcel or failing to collect a parcel does not in itself constitute the exercise of the statutory right of withdrawal. The Customer must clearly communicate their intention to withdraw from the contract.

The Customer must return the product without undue delay and no later than 14 days from the date on which the Customer communicated the withdrawal.

The return deadline is met if the Customer dispatches the product before the 14-day period expires.

The direct cost of returning the product is borne by the Customer unless the Service Provider expressly agrees otherwise.

The Service Provider is unable to accept parcels returned cash on delivery or where the recipient is required to pay postage or other charges upon receipt.

The statutory right of withdrawal does not apply in cases specified by applicable law.

In particular, pursuant to Section 29 of Government Decree 45/2014 (II. 26.), the right of withdrawal may not be exercised in respect of:

• goods which are liable to deteriorate or expire rapidly;
• sealed goods which are not suitable for return due to health protection or hygiene reasons and which have been unsealed after delivery;
• other goods or circumstances for which applicable legislation expressly excludes the right of withdrawal.

Where a Seaberry product falls within the category of sealed goods that cannot be returned after opening for health protection or hygiene reasons, the right of withdrawal ceases once the relevant sealed packaging or protective seal has been opened or damaged.

The existence of this exception depends on the nature and packaging of the specific product and shall be assessed in accordance with applicable law.

Where multiple products were sold together as a single product bundle, promotional package or other indivisible offer, the Customer may be required to return all items forming part of that offer in order to obtain a refund for the complete bundle.

Effects of withdrawal

If the Customer validly withdraws from the contract, the Service Provider shall reimburse all payments received from the Customer in connection with the withdrawn purchase, including the cost of the standard delivery method offered by the Service Provider, where required by applicable law.

The reimbursement shall be made without undue delay and no later than 14 days from the date on which the Service Provider is informed of the Customer’s decision to withdraw from the contract.

Where the Customer selected a delivery method that is more expensive than the least expensive standard delivery method offered by the Service Provider, the Service Provider is not required to reimburse the additional delivery cost resulting from that choice.

The direct cost of returning the product is borne by the Customer.

The Service Provider may withhold reimbursement until the returned goods have been received or until the Customer provides evidence that the goods have been returned, whichever occurs first.

Unless otherwise expressly agreed with the Customer, reimbursement shall be made using the same payment method used for the original transaction.

The Customer shall not incur any additional charge as a result of the reimbursement.

The Customer may be liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods, except where the statutory right of withdrawal is excluded altogether due to the nature of the product.

Miscellaneous provisions

If any provision of these Terms and Conditions becomes invalid, unlawful or unenforceable, this shall not affect the validity or enforceability of the remaining provisions.

Failure by the Service Provider to exercise any right under these Terms and Conditions shall not constitute a waiver of that right.

A waiver of any right shall be valid only where expressly made in accordance with applicable law.

Purchasing through the webshop requires the Customer to have access to the internet and to use an appropriate browser and device.

The Customer is responsible for maintaining the security of their own device, internet connection, account credentials and other data under their control.

The Service Provider shall not be liable for failures or delays caused by circumstances beyond its reasonable control, subject to mandatory statutory liability provisions.

Such circumstances may include:

• temporary interruption or malfunction of the website;
• failure of internet or telecommunications networks;
• malicious third-party interference;
• malware or viruses affecting systems outside the Service Provider’s reasonable control;
• technical failure of external service providers;
• force majeure events.

Nothing in these Terms and Conditions excludes or restricts liability where such exclusion or restriction is prohibited by mandatory consumer protection legislation.

The Service Provider shall not be responsible for delivery delays or other problems resulting from incorrect, incomplete or inaccurate information provided by the Customer.

The Service Provider and the Customer shall attempt to resolve any dispute primarily through direct communication and amicable settlement.

Complaints procedure

The Service Provider aims to fulfil all orders in accordance with the contract and applicable consumer protection requirements.

Customers may submit complaints relating to an order, product, delivery or the performance of the contract by telephone, e-mail or post.

Complaints may be submitted using the following contact details:

Telephone: +36 (20) 353 4400

E-mail: info@seaberry.hu

Postal address:
Palatinusné Eizrich Zsuzsanna e.v.
5008 Szolnok, Fazekas Mihály u. 51.
Hungary

Where possible, verbal complaints shall be examined immediately and remedied where appropriate.

Where a verbal complaint cannot be resolved immediately or the Customer disagrees with the proposed resolution, the Service Provider shall record the complaint and handle it in accordance with applicable consumer protection legislation.

Written complaints shall be examined and answered in writing within 30 days, unless a shorter period is required by applicable law.

Records and copies relating to complaints shall be retained for the period required by applicable legislation.

If a consumer dispute cannot be resolved directly between the Service Provider and the Customer, the Customer may use the following remedies:

• contact the competent consumer protection authority;
• initiate proceedings before the competent conciliation body;
• in the case of eligible cross-border consumer disputes, contact the European Consumer Centre;
• initiate court proceedings.

The contact details of the Budapest Conciliation Board are:

Budapest Conciliation Board

Address: 1016 Budapest, Krisztina krt. 99., 1st floor, room 111.
Postal address: 1253 Budapest, Pf. 10.
Telephone: +36 (1) 488-2131
E-mail: bekelteto.testulet@bkik.hu
Website: https://bekeltet.bkik.hu/

The Customer may also turn to the conciliation body competent according to the applicable consumer protection rules.

For eligible cross-border consumer disputes, information and assistance may be obtained from the European Consumer Centre Hungary:

Website: https://www.magyarefk.hu/

The former European Union Online Dispute Resolution (ODR) Platform was discontinued on 20 July 2025 and is therefore no longer available for submitting consumer disputes.

Effective from: 23 September 2026.